Customer Complaints Process

We aim to provide the highest standards of service to all parties involved in the automotive logistics sector who interact with us.

Receiving feedback on the service we provide is vital to allow us to maintain our quality standards and commitment to providing a professional responsive service.

In the event of a complaint

Should you have a complaint relating to our services please contact:-

Where known:

  • Your appointed contract Account Manager
  • Your nominated Claims Technician or their Team Manager
  • Your local Office Manager / Operational Site Supervisor

Or, alternatively, email to:, or write to:

Sevatas, Hyde Park House, Crown Street, Ipswich, IP1 3LG, United Kingdom

A response will be provided within two working days to acknowledge your complaint, advise who will be dealing with your complaint and when a more specific response can be anticipated.

Sevatas aim to respond to your complaint with a specific response within five working days.