Claims Management & Cost Recovery

When a vehicle is damaged en route to the final customer, it is vital the claim is managed quickly, efficiently and professionally.

Whilst our services are directed at manufacturers, distributors and insurers, we never forget the dealer and the end customer require the claim to be handled as quickly and efficiently as possible. Repair estimates are reviewed against manufacturer standard repair techniques and times and repairs authorised quickly to minimise delays to the final customer delivery.

Sevatas investigate the cause of the damage and seek to recover the cost against the liable carrier. Where contractual terms or liability restrictions allow, we have an enviable recovery rate which is well in excess of sector averages. We deliver these through our partnership approach with all stakeholders in our sector.

Skilled analysis of claims data produces detailed statistical reports coupled with our practical experience in finished vehicle logistics means practical solutions aimed at reducing damage incidence and cost.

Whilst our services are pan-European in breadth, we also handle claims from further beyond, using partner providers in certain territories (such as China) where appropriate.

Online data access and reporting

Our claims services are delivered through our claims management system, Horizon. Built to support interactions from everyone involved in the claim, Horizon boasts a wide range of services and interactions with third party systems.

Retailers receiving a vehicle with damage are able to report their claim directly to us via Horizon. Horizon also supports the receipt of new claims reports via integrated mobile applications. To improve efficiency, recoveries are also managed via Horizon's Logistics Service Providers dedicated functionality. Clever workflow dashboards keep everyone informed of where the claim is and what needs to happen next.

To learn more about Horizon, click here. To register for an account, click here.

The benefits of using Sevatas

  • Sector leading experience, expertise and knowledge
  • Damage and cost reduction through data capture, reporting and risk management solutions
  • Excellent pan-European dealer service; swift repair authorisation and efficient claims administration using accessible and responsive multi-lingual teams
  • Massive reductions in administration; the complete service provided from damage identification to dealer payment and cost recovery

To find out more about how we deliver our results, please click here.

Contact us for more information about how we can support you.